|
|
|
Customer Requirement
DMC Bureautique,
http://dmc-bureautique-telephonie.fr, is the leading office equipment and telephony supplier in the southern French town of Périgueux,
handling a large volume of customer calls. Mobility is essential for its field technicians who cover the entire "département" and beyond to Bordeaux.
Solution
DMC pioneered the introduction of the Opera 240 in the region by using it to handle business calls at their head office and give advanced mobility to
their field technicians with Apple and Android smart phones Apps.
The receptionist uses the browser based portal to answer and transfer incoming customer
calls with the intuitive point and click interface and without the need for a dedicated operator terminal.
Operafone IP Professional desk-top teminals are used by the office
staff and by home workers connected over Internet.
|
Product deployed: |
Distributed by:
|
Installed by:
|
• Opera 240 control unit
• ISDN card for 4 basic rates
• iPhone and Android apps
• User Portal
• Operafone IP Professional |
Tiptel France SARL
23 Avenue René Duguay-Trouin
78960 Voisin le-Bretonneux
France
Tel: + 33 1 39 44 63 30
Internet: www.tiptel.fr |
DMC Bureautique
Parc d'activité Péri-Ouest
22 Rue de la Prairie
14430 Marsac Sur L'Isle
France
Tel: + 33 820 200 610
Internet: www.dmc-bureautique-telephonie.fr |
|
|
